KijangWin takes your privacy seriously. This Policy explains what personal data we collect, how we use it, who we may share it with, and the rights you have over your information as a player on our platform.
This Privacy Policy (hereinafter referred to as "Policy" or "Privacy Policy") describes how KijangWin (hereinafter referred to as "KijangWin", "the Company", "we", "us", or "our") collects, uses, stores, discloses, and protects the personal data of individuals (hereinafter referred to as "Player", "User", "you", or "your") who register for and use the KijangWin online gaming platform, accessible at kijangwin.cam (hereinafter referred to as "the Platform").
KijangWin operates as an internationally licensed online gaming platform offering sports betting, live casino, slot games, and related services principally to players in Malaysia. In the course of providing these services, KijangWin necessarily collects and processes certain personal data. We are committed to handling that data responsibly, transparently, and in accordance with applicable data protection standards.
By registering an account on the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create an account or continue using the Platform.
This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform more broadly. Capitalised terms not defined in this Policy carry the meaning assigned to them in the Terms and Conditions.
For the purposes of this Privacy Policy, the following definitions apply:
When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you may provide the following categories of Personal Data:
When you access and use the Platform, we automatically collect certain technical and behavioural data, including:
In certain circumstances, KijangWin may receive Personal Data about you from third-party sources, including: identity verification service providers engaged for KYC compliance; payment processors and e-wallet operators who share transaction confirmation data; fraud detection and anti-money laundering (AML) screening services; and, where permitted by applicable law, credit reference or risk assessment agencies.
KijangWin does not purchase Personal Data from data brokers or marketing list providers. All third-party data sources are subject to contractual data sharing agreements and applicable data protection obligations.
KijangWin processes your Personal Data on the following legal bases, depending on the nature and purpose of each processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals (MYR, FPX, e-wallets, crypto) | Performance of a contract with you |
| KYC identity and age verification | Legal obligation (regulatory compliance) |
| Anti-money laundering (AML) checks | Legal obligation |
| Fraud detection and platform security | Legitimate interests of KijangWin |
| Responsible gambling monitoring and intervention | Legal obligation and legitimate interests |
| Sending promotional communications and bonus offers | Consent (freely given and withdrawable at any time) |
| Platform improvement and analytics | Legitimate interests of KijangWin |
| Customer support and dispute resolution | Performance of a contract and legitimate interests |
The primary use of your Personal Data is to operate and maintain your Account, process financial transactions (including MYR deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency channels), deliver gaming services, calculate and credit bonuses, and process withdrawal requests. Without this Processing, we cannot provide the Platform's core services.
KijangWin is subject to licensing obligations that require us to verify Player identities (KYC), monitor for suspicious financial activity (AML), enforce age restrictions (21+ minimum), maintain audit-trail records, and report certain transactions or activities to regulatory bodies as required by our operating licence conditions. These obligations are non-negotiable and are not subject to Player opt-out.
We use Account usage data, transaction patterns, and gameplay behavioural data to identify Players who may be exhibiting signs of problem gambling. This monitoring enables our responsible gambling team to make timely interventions, including direct outreach, implementation of account restrictions, and referral to support resources. This Processing is conducted in the interests of Player welfare.
KijangWin analyses device fingerprints, IP addresses, login patterns, and transaction behaviours to detect and prevent fraudulent activity, account takeovers, bonus abuse, collusion, and money laundering. Where fraud or security risks are identified, we may suspend accounts, freeze balances, and share relevant data with law enforcement or regulatory authorities as required.
Where you have provided consent, KijangWin may use your Contact Data to send promotional emails, SMS notifications, and in-platform messages regarding bonuses, new games, sports betting markets (including Liga Super Malaysia, EPL, and UFC events), and special campaigns. You may withdraw consent at any time by updating your notification preferences in Account Settings or by contacting our support team.
Anonymised and aggregated usage data is used by KijangWin to analyse player behaviour trends, improve the Platform's features and performance, optimise the games lobby, and inform product development decisions. This analytics processing does not involve decisions that produce legal or similarly significant effects on individual Players.
KijangWin engages carefully selected third-party service providers (Data Processors) who assist in delivering Platform services. These include: payment processors and gateway operators (for MYR transactions and cryptocurrency settlement); KYC and identity verification providers; fraud detection and AML screening platforms; cloud hosting and infrastructure providers; customer support software operators; and email and communication service platforms. All Data Processors are bound by written data processing agreements that prohibit unauthorised use of Personal Data.
KijangWin may be required to disclose Personal Data to gaming regulators, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction, where such disclosure is required by applicable law, a court order, or our operating licence conditions. KijangWin will, where legally permitted, notify affected Players of such disclosures.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving KijangWin, Personal Data held by KijangWin may be transferred to the relevant successor entity. Affected Players will be notified of any such transfer and the successor entity's privacy practices before the transfer takes effect.
KijangWin does not sell, rent, or trade Personal Data to third parties for their own commercial marketing purposes. Any disclosure of Personal Data to third parties is limited to the specific purposes outlined in this Policy and is governed by appropriate contractual or legal safeguards.
Our commitment: Your personal and financial data is never sold to advertisers, data brokers, or unaffiliated third parties. We share only what is operationally necessary, to the parties necessary, for the purposes described in this Policy.
KijangWin retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable regulatory, legal, or licensing obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or permanently anonymised in accordance with our internal data destruction procedures.
KijangWin uses the following categories of cookies and similar tracking technologies on the Platform:
Non-essential cookies (functional, analytics, and marketing categories) are only activated upon your consent, provided through the cookie consent interface displayed on your first visit to the Platform. You may modify your cookie preferences at any time via your Account Settings or browser configuration. Please note that disabling certain cookies may affect the functionality of the Platform.
KijangWin uses session data to monitor responsible gambling indicators, including session duration and wagering velocity. This monitoring is conducted pursuant to our regulatory obligations and player welfare commitments, and does not constitute marketing profiling.
KijangWin implements industry-standard technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
While KijangWin takes all reasonable steps to protect your Personal Data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable 2FA on their accounts to reduce personal security risk.
As a Player whose Personal Data is processed by KijangWin, you have the following rights in relation to your data. Requests to exercise these rights should be submitted to our support team, with appropriate identity verification before the request is fulfilled.
You have the right to request a copy of the Personal Data KijangWin holds about you, including the categories of data, processing purposes, and any third parties with whom it has been shared.
You may request the correction of inaccurate or incomplete Personal Data. Certain data (e.g., KYC-verified identity information) may require supporting documentation to amend.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to KijangWin's legal retention obligations (see Section 7).
You may request that KijangWin restricts the Processing of your Personal Data in certain circumstances, such as while a rectification request is being assessed.
Where Processing is based on consent or contract, you may request that your Personal Data be provided to you in a structured, commonly used, machine-readable format.
You have the right to object to Processing of your Personal Data based on legitimate interests, including profiling for marketing purposes. Processing for legal obligation purposes cannot be objected to.
Where Processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of Processing that occurred prior to withdrawal.
If you believe KijangWin has handled your Personal Data unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
KijangWin will respond to valid data subject requests within thirty (30) calendar days of receipt. Complex requests may require up to ninety (90) days, in which case we will notify you of the extension and the reason for it within the initial thirty-day window.
KijangWin operates as an international online gaming platform. In the course of providing services to players primarily based in Malaysia, your Personal Data may be transferred to, stored in, or processed in countries outside Malaysia. Such transfers may occur in connection with our use of cloud infrastructure providers, KYC service partners, and payment processing networks that operate internationally.
Where Personal Data is transferred to jurisdictions that may not provide an equivalent level of data protection to that offered under Malaysian data protection frameworks, KijangWin implements appropriate safeguards, including: contractual data transfer clauses; binding corporate rules where applicable; and selection of vendors who maintain recognised data protection certifications.
Players in Malaysia should be aware that by using the Platform and providing Personal Data, they consent to such international transfers to the extent necessary to deliver the Platform's services, subject to the safeguards described in this section.
The KijangWin Platform is strictly intended for individuals who are 21 years of age or older. KijangWin does not knowingly collect, process, or retain Personal Data from persons under the age of 21. Age verification is a mandatory step in the account registration process and is reinforced through KYC documentation review.
In the event that KijangWin discovers or is notified that Personal Data of a person under the age of 21 has been collected, KijangWin will immediately suspend the relevant Account, forfeit any associated balances in accordance with the Terms and Conditions, and permanently delete the Personal Data of the underage individual from all active systems within thirty (30) days.
21+ Only: If you believe a minor has registered an account on KijangWin using false information, please contact our support team immediately at [email protected].
KijangWin reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or business operations. The effective date of the current version is stated at the top of this page.
Where amendments are material — meaning they substantially change how we collect, use, or share your Personal Data — KijangWin will provide advance notice to registered Players via email notification and/or a prominent notice on the Platform, prior to the amended Policy taking effect. Continued use of the Platform following the effective date of an amended Policy constitutes your acceptance of the updated terms.
Players are encouraged to review this Privacy Policy periodically. The most current version will always be accessible at kijangwin.cam/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by KijangWin, please contact us through one of the following channels:
For data subject rights requests (access, rectification, erasure, portability, objection — as described in Section 10), please contact us with your full name, Account username, and a description of your request. Identity verification will be required before any request is fulfilled to protect your data from unauthorised disclosure.
For general information about the Platform, visit our About Us page. For the full terms governing your use of the Platform, see our Terms and Conditions.
When submitting a privacy-related request, please do not include sensitive financial account numbers or full IC numbers in your initial message. Our team will guide you through a secure channel for document submission.
Six core commitments that underpin KijangWin's approach to data privacy and player information security.
256-Bit SSL Encryption
Every data transmission between your device and the KijangWin Platform is protected by 256-bit SSL encryption. Your account credentials, payment details, and personal information are never transmitted in plain text.
Zero Data Selling Policy
KijangWin does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or unaffiliated commercial entities. Your data is used only to deliver and improve the services you signed up for.
Full Data Subject Rights
You can request access to, correction of, or deletion of your personal data at any time. Data subject requests are handled within 30 days. Contact our 24/7 support team in English, Bahasa Melayu, or Chinese.
Secure KYC Processing
Identity documents submitted for KYC verification (including Malaysian MyKad) are encrypted at rest, access-controlled, and retained only for the minimum period required by applicable regulatory obligations.
Cookie Consent Control
Non-essential cookies are only activated with your explicit consent. You can review and modify your cookie preferences at any time via Account Settings. Analytics and marketing cookies are entirely optional.
Breach Notification
In the unlikely event of a personal data breach that poses risk to affected players, KijangWin will notify impacted users without undue delay, in accordance with our documented incident response procedure.
If you have a question about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our team is available 24/7 in English, Bahasa Melayu, and Chinese — with an average live chat response time of 3–5 minutes.
For players aged 21 and above only. KijangWin is committed to responsible gambling and player data protection. This Policy is effective as of 1 January 2026.